
Frequently asked questions
What is this made from?
The exact materials for this piece are listed in the specifications above. Across the range we use untreated cedar, kiln-dried hardwood, metal, ceramic, glass, recycled cotton and preserved moss. A few designs — window feeders and the recycled-plastic range — do use plastic, and where they do it is stated on the product page.
How fast will it arrive?
Dispatch time varies by item, because the range comes from a number of different small workshops and suppliers. You will get tracking by email as soon as your order ships, and shipping is free on every order. If you need something by a particular date, email brand@birdlover.store before you order and we will tell you honestly what is realistic.
Can I leave it outside all year?
Nearly everything here is built for year-round outdoor use — check the specifications above if you are unsure about a particular piece. Untreated wood will silver and weather over time; that is normal and does not affect how it works.
What if it is not right?
Return it within 30 days for a refund, and we pay the return postage. If anything arrives damaged, email brand@birdlover.store with a photo and we will replace it.