Frequently Asked Questions
Frequently Asked Questions
Answers to the questions we get most often. If yours isn't here, email support@birdlover.store — we reply within 24 hours.
About our products
Are your products handcrafted? Most of them are. The birdhouses, feeders and bird baths in our handcrafted range are made by hand by small workshops and individual artisans, and the product page says so. We also stock manufactured items — the bird box cameras and some acrylic window feeders are factory-made electronics and moulded parts. We don't describe those as handcrafted.
What materials do you use? Across the range: untreated cedar, kiln-dried hardwood, reclaimed wood, recycled cotton, preserved moss, handwoven grass, willow, pottery, glass, stone, copper and iron. A few designs — the window feeders and the recycled-plastic range — do use plastic, and where they do it is stated on the product page.
Are your products safe for birds? The materials we use near bird food and nesting areas are chosen to be non-toxic. If you have a specific concern about a particular product, email us before you order and we'll tell you exactly what it's made from.
What does "fair trade" mean on some products? Where a product is fair trade certified, it says so in the product title or description. It means the artisans who made it were paid fairly and worked in safe conditions. Not every product in the store carries that certification — only the ones that say it do.
Can I leave items outside all year? Nearly everything here is built for year-round outdoor use — check the specifications on the product page if you're unsure about a particular piece. Untreated wood will silver and weather over time; that's normal and doesn't affect how it works.
What birds will your birdhouses attract? Most are sized for small to medium garden birds — wrens, sparrows, tits, finches and chickadees. Larger designs like the Cedar 9-Hole Bird Condo suit a wider range of species. Feeders attract most common garden birds depending on the seed you use.
Ordering and payment
What payment methods do you accept? PayPal, and major credit and debit cards processed securely through our payment partners.
Is it safe to buy from Birdlover? Our store uses SSL encryption and secure payment processing. We never see or store your card details.
Can I change or cancel my order? Email support@birdlover.store within 24 hours of ordering. We'll do our best to make the change before the order is dispatched.
Do you offer discounts? New subscribers to our email list receive 15% off their first order, and we run seasonal promotions. Sign up to the newsletter to hear about them first.
Shipping and delivery
Where do you ship? Worldwide.
How much does shipping cost? Nothing. Shipping is free on every order, worldwide, with no minimum.
How long does delivery take? Orders are processed within 1–3 business days, then:
- United States: 7–15 business days
- United Kingdom: 7–14 business days
- Canada and Australia: 10–18 business days
- Europe: 8–16 business days
- Rest of world: 12–25 business days
Will I get tracking? Yes — a tracking number is emailed when your order ships. Allow 24–48 hours for it to become active.
Can items from one order arrive separately? Yes. Our range comes from a number of different workshops and suppliers, so items in the same order may ship separately and arrive on different dates. That's normal and doesn't mean anything is wrong.
Will I pay customs or import duty? International orders may attract customs fees or import duties set by your own country. Those charges are the customer's responsibility. Check with your local customs office if you're unsure.
Returns and refunds
What is your return policy? Return anything within 30 days of delivery for a refund. EU customers also have a 14-day right of withdrawal.
Who pays return postage? If the item arrived damaged, or we sent the wrong thing, we cover it — email us with a photo and we'll put it right. If you simply change your mind, the return postage is yours.
What if my item arrives damaged? Email support@birdlover.store within 7 days of delivery with your order number and photos. We'll arrange a replacement or full refund, and we cover the return shipping.
How long do refunds take? Within 5–7 business days of the returned item reaching us. Your bank may take a little longer to show it.
Contact and support
How do I contact you? Email support@birdlover.store or call +1 917 730 4006. We answer every message within 24 hours, Monday to Friday.
Who are you? Birdlover LLC, a limited liability company registered in the State of Wyoming, USA (filing ID 2026-002057663), at 312 W 2nd St Ste 1704, Casper, WY 82601.
Still have a question? Email support@birdlover.store — we like hearing from bird lovers.