Refund policy
Last updated: September 2026 At Birdlover LLC we are committed to your complete satisfaction. We stand behind every product we sell and want you to feel confident buying from us. EU Right of Withdrawal (European Customers) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery of the last item in your order, without giving any reason. This withdrawal period is extended if it ends on a weekend or public holiday. To exercise your right of withdrawal, contact us at support@birdlover.store with your order number and a clear statement of your decision to withdraw. You may also initiate a return directly from your order confirmation page. You may cancel your order at any time before it has been fulfilled. Once withdrawn, we will process your refund within 5-7 business days of receiving the returned item. Return shipping costs for withdrawal-based returns are the responsibility of the customer unless otherwise stated. Our 30-Day Return Guarantee We offer a full 30-day return policy on all products. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange. Eligibility for Returns To be eligible for a return: - Items must be returned within 30 days of the delivery date- Items must be in their original condition - unused and undamaged- Items must be in their original packaging where possible- You must provide proof of purchase (order number or receipt) Non-Returnable Items The following items cannot be returned: - Items that have been used, installed outdoors, or show signs of wear- Items damaged due to improper use or installation- Items returned after 30 days of delivery- Gift cards Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery at support@birdlover.store with: - Your order number- A description of the damage- Clear photographs of the damage We will arrange a full replacement or refund at no cost to you - including return shipping for damaged items. How to Start a Return 1. Email us at support@birdlover.store with your order number and reason for return2. We will respond within 24 hours with return instructions3. Ship the item back to the address we provide4. Once received and inspected, your refund will be processed within 5-7 business days Refund Processing Approved refunds are processed to your original payment method within 5-7 business days of us receiving the returned item. Please note that your bank or payment provider may take additional time to show the refund in your account. Return Shipping Costs Return shipping is free on all returns, for any reason. We provide a
prepaid return label once your return is approved.
prepaid return label once your return is approved.
Exchanges We are happy to exchange items for a different product of equal or lesser value. Please contact us at support@birdlover.store to arrange an exchange. Questions? If you have any questions about our refund policy, email us at support@birdlover.store. We respond to all enquiries within 24 hours. Birdlover LLC312 W 2nd St Ste 1704, Casper, WY 82601, United StatesEmail: support@birdlover.store | Phone: +1 917 730 4006